Operational risk analysis of Network Operation Center Division PT.IO

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Jun 20, 2018
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Vol. 4 No. 1 (2018)
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Rindu Bakti Tarigan
Universitas Kristen Indonesia – UKI, Indonesia
Ktut Mangani
Universitas Kristen Indonesia – UKI, Indonesia
https://orcid.org/0000-0002-4940-778X

DOI: https://doi.org/10.22630/AMME.2018.4.1.9
Keywords : risk, likelihood, impact, risk criteria, risk mitigation
Abstract
This research is try to identify the operational risks in Network Operation Center division of PT. IO; measure and evaluate the risks, as well as make control and response measures to operational risks. The research method was a survey and Focus Group Discussion, by using a questionnaire as a research tool. The sample selection is done by Quota sampling and Convenience sampling methods to the employees in Division Network Operating Center PT.IO, which has had experience of at least 5 years. The results showed that as many as 40 out of 49 identified risks have been handled properly. Against these risks, the company have 35 standard operating procedure documents (SOPs) as a mitigation of those risks. Nonetheless, efforts are needed to improve and update mitigation strategies because of the possibility of new risks and increased risk levels. It becomes a suggestion for further research as well as suggestion to undertake further research on mitigation at the division and director level.

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How to Cite
Bakti Tarigan, R., & Mangani, K. (2018). Operational risk analysis of Network Operation Center Division PT.IO. Annals of Marketing Management & Economics, 4(1), 115–129. https://doi.org/10.22630/AMME.2018.4.1.9
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